Terms and conditions and user agreement

Last updated : 28 February 2018. Your use of the www.makotis.com or makotis.co.za website is subject to the terms and conditions (T&C’s) below. These T&C’s may change sometimes so please familiarise yourself with this Agreement regularly. By registering, or using the Makotis website, you recognise that you've read and accepted these T&C’s. These T&C’s apply to all orders made on the www.makotis.co.za website for the sale and supply of products. The T&C’s include our Delivery and Returns policies.

Who we are

The Makotis website is owned by Makotis Africa (Pty) Ltd registered in South Africa with address at 112 Helen Joseph Street, Johannesburg.  All references in these T&C’s to Makotis shall include a reference to Makotis Africa (Pty) Ltd. Any legal notices can be sent to the above address.

Buying our products

www.makotis.co.za and www.makotis.com enables you to shop for products which include clothing, shoes, clothing accessories, fabric, and haberdashery online. Our website also allows you to place an order for Bespoke items or products made to your size and specification. When you have completed an order and payment for the product and delivery costs has been processed, a binding contract between you and Makotis comes into effect. In the unlikely event that we are unable to supply the product on order at the advertised price because stock is sold out, we will contact you to let you know and you will be entitled to a refund at the value that you paid for such product/s. Your order will only become complete once we have received payment and have confirmed the availability of stock. If you confirm an order on the website but do not make payment within 24 hours, this will not be a sale or an order. Please note that payments from some banks may take more than 2 business days to reflect in our account and we will only be able to confirm the order once we can confirm that we have received your payment.

Are Children Allowed to buy?

Makotis does not sell products for purchase by children. If you are under 18, you may use the site only with the involvement of a parent or guardian.

Cancelling orders (by Makotis)

Sometimes we may be required to cancel orders and we reserve the right to do so. Makotis also may refuse to provide products or services to you if we are unable to verify or authenticate any information you provide to us. If we do so, we will let you know and we will be responsible for reimbursing you the amount you paid if you have already paid for the order.

Cancelling orders (by you)

You also have the right to cancel an order before you make payment by letting us know by email before we have dispatched the item for delivery. For orders cancelled after delivery, please see our Returns policy. In the case of bespoke items, you can only cancel the order before we have begun manufacturing the item for you.

Price

The price that you pay is the price indicated on the product. Sometimes our prices change and we cannot supply the product at a changed price if you have not confirmed your order on the site. Please also note that www.makotis.co.za is separate from the other physical stores owned by us  and the prices online will differ from the prices offered in the store.

Delivery, Returns & Cancellations Policy

Please see our Delivery policy.


Complaints

Customer satisfaction is our highest priority. You may call 011 337 1435 should you have any complaints, or any questions regarding our terms and conditions.

Warranties and Guarantees (by you)

You warrant your identity (ie you are who you say you are) and that you can prove your identity should we require you to do so. You must keep your login name and password confidential and not share this with anyone or allow others to use it. We will automatically assume that any access to the site with the use of your login name and password on the website is made by you. You guarantee that all information you provide to us via this website is true and correct. You also guarantee that you have fully disclosed all material information to us. Any incorrect disclosure by you may lead to the contract or any transactions arising from the contract being rendered void.

Electronic transactions ,your Personal Information and Privacy

When you register an account, conclude a purchase, visit the site or send an email to us, you agree to get electronic communication from Makotis. As with other forms of electronic communication, using the Makotis website is sometimes subject to risks, and by doing so you accept the risk of choosing electronic communication as the channel to be utilised between you and Makotis. We take all reasonable steps to protect your personal information and maintain confidentiality, including the use of encryption technology. However, we cannot guarantee the security of any information you transmit to us online and you do so at your own risk.

What we use your personal info for?

We will use and store your personal information to help personalise your customer experience,improve our stores, supply products to you and to communicate with you.
In addition, we may use your information for:

  • Controlling accessibility to the website and to ease your purchase; 
  • To process your orders and to communicate with you regarding any order placed by you or under your account and to ensure you receive the products you order; 
  • We may sometimes inform you of promotional offers, competitions and new products;
  • We sometimes may require you to verify your identity when you contract with us;

Our website is set up to access information from your browser so that we can receive statistics or analytics regarding the use and access to our site.This information is non personal. Like many Web sites, we use "cookies," and we obtain certain types of information when your Web browser accesses www.makotis.co.za. We sometimes share your information with other companies or individuals who we contract with to perform functions on our behalf. For example, we may use a delivery company to deliver packages or the postal service to send postal mail. We may also use other external companies for: servicing, developing or upgrading our website and systems analyzing data, providing marketing assistance, providing search optimization and links processing credit card payments, providing customer service; for legal purposes. These companies and individuals may have access to personal information to perform their functions, but may not use it for other purposes. Some advertisers or websites that have links on our web site may collect personal information about you when you access or use their links. We do not control the collection or use of such information.

Copyright

This website and all its content is the property of Makotis Africa (Pty) Ltd. The website, the intellectual property and all software are protected by copyright. You may download, view and print content from this site only for private and non-commercial ends.

Indemnity and Disclaimer

Makotis is committed to providing you with the best possible service. However, we are not responsible for interrupted, delayed or failed transmission, storage or delivery of information due to causes beyond our control. We are also not responsible for inaccurate or inadequate information obtained from the website and inaccurate information supplied by you Makotis will not be held responsible for any loss or accountability of any kind that arises from the use of www.makotis.co.za or makotis.com websites, their services or content.

While Makotis makes every effort to ensure that the information is accurate and up to date, we make no representations or warranties about the suitability of the products that appear nor about the soundness of the content on the website. All information, including products and services or any terms or conditions pertaining to them, is subject to change at any time. All services and products provided via this website are subject to confirmation at the time of the finalising any transaction. Some of our information is derived from external sources. We are not responsible for the incorrect information received from these external sources.

Applicable Law

Our website is managed and run from the Republic of South Africa and as such is governed by South African law. You acknowledge and agree that any dispute in relation to any product, service or offering on our website is subject to the jurisdiction of a recognised South African legal forum or court.